CampusVaultPrivacy Policy
How we collect, use, store, and protect your information across CampusVault.
Information we collect
Depending on how you use CampusVault, we may collect:
Drivers
- Full name
- Email address
- Phone number
- Address
- Gender
- State
- Institution
- Vehicle information
- National Identification Number (NIN)
- NIN slip or photo, and other identity information submitted for verification
Students and staff
- Name
- Email address
- Phone number
- Institution
- Information relating to vehicle verification
- Incident reports submitted through CampusVault
Institutions
- Institution name
- Institution type
- State and location
- Contact person's name
- Role
- Work email
- Phone number
- Information provided when requesting to join CampusVault
Technical information
We may also automatically collect limited technical information such as device information, browser type, IP address, and usage information to help operate, secure, and improve CampusVault.
How we use your information
We use collected information to:
- Create and manage accounts
- Register and verify campus vehicles
- Connect vehicles and drivers with the appropriate institution
- Verify user identities where required
- Process and manage incident reports
- Help institutions manage campus vehicle activity
- Improve campus safety and security
- Communicate important account and service updates
- Provide customer support
- Maintain and secure our services
- Detect and prevent fraud, abuse, or unauthorised activity
- Improve the CampusVault platform
Vehicle and identity information
Vehicle and identity information may be shared with the relevant institution and authorised campus personnel where necessary to verify vehicles, manage registrations, and support campus safety.
Sensitive identity information, such as NIN details, will only be accessed and used for legitimate verification and security purposes.
Incident reports
Information submitted through CampusVault's incident reporting feature may be reviewed by authorised institution or campus safety personnel for investigation and appropriate action.
Where a report is submitted anonymously, we will not intentionally reveal the reporter's identity through the report itself, except where required by law or necessary to protect safety.
Information sharing
We do not sell your personal information.
We may share information with:
- Your registered institution
- Authorised CampusVault personnel
- Service providers that help us operate the platform
- Legal or regulatory authorities when required by law
- Other parties where necessary to protect users, CampusVault, or public safety
We only share information where there is a legitimate reason to do so.
Data security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee complete security.
Data retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain records, meet legal or regulatory obligations, resolve disputes, and protect the security of CampusVault.
When information is no longer required, we may securely delete or anonymise it.
Your rights
Depending on applicable law, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Ask how your information is being used
- Withdraw consent where processing is based on consent
- Raise a privacy concern or complaint
To make a privacy request, contact us using the details below.
Cookies and similar technologies
CampusVault may use cookies and similar technologies to keep you signed in, maintain security, remember preferences, understand how our services are used, and improve the user experience.
Children's privacy
CampusVault is intended for use by students, staff, drivers, institutions, and authorised campus personnel.
If you believe a minor has provided personal information to CampusVault without appropriate authorisation, please contact us so we can review and take appropriate action.
Third-party services
CampusVault may use trusted third-party providers for services such as hosting, databases, authentication, email delivery, analytics, and other infrastructure.
These providers may process information on our behalf and are expected to maintain appropriate security and privacy protections.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to CampusVault, our services, or applicable requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us: